Política de envio

At Glow Hair, we are committed to providing a smooth and luxurious shopping experience. Please review our shipping policy below for clarity on our processing and shipping times.

PROCESSING TIMES

  • Bundles and Wigs: Processing time is 3-10 business days.
  • Weekend and Holiday Processing: We do not process or ship orders over weekends or on Luxembourgish national holidays.

PRE-ORDER PROCESSING For pre-order bundle deals, processing times are typically 10–14 business days. Updates on your pre-order status will not be sent until this processing period is complete. You will receive an email with tracking information once your order is ready to ship.

DOMESTIC SHIPPING (Luxembourg)

  • Carrier: Orders within Luxembourg are shipped via Post Luxembourg with signature confirmation and insurance.
  • Delivery Times: For in-stock items, delivery is 1–2 business days after processing. Back-ordered items may require additional processing time, with delivery 5-10 days after processing completion.
  • FREE Shipping

INTERNATIONAL SHIPPING

  • Carrier: International orders are shipped via FedEx, DHL, or UPS, depending on the destination.
  • Delivery Times: Shipping to most international locations takes up to 5-10 business days after processing.
  • Tariffs and Duties: International shipping costs do not include tariffs, duties, or import taxes charged by your country. Please take this into account when placing your order.
  • FREE Shipping

UNDELIVERABLE, LOST, OR RETURNED PACKAGES

  • Address Corrections: Please ensure your address is accurate at checkout. 
  • Responsibility: Glow Hair is not responsible for lost or misdelivered packages once they are with the carrier. For any issues, please contact your local post office.

REFUNDS, RETURNS, AND CHARGEBACKS

  • No Returns or Cancellations: We do not accept returns or order cancellations. Verify your order details before finalizing your purchase.
  • Transit Delays: We are not liable for delays due to the carrier or unforeseen events (e.g., weather, strikes). Refunds or chargebacks will not be issued for transit delays.

TRACKING AND CUSTOMER SERVICE You will receive an email with tracking information once your order has shipped. For any questions regarding your order, please email us at glow.institute@hotmail.com

IMPORTANT NOTE By placing an order on Glow Hair, you agree to the terms listed in our policies. We aim to make luxury hair accessible to everyone, and your satisfaction is our top priority.

Thank you for choosing Glow Hair !